Candle Care

How do I get the best burn from my candle?

• Trim the wick to 1/4” before each burn.
• Allow the wax to melt to the edges on the first burn to avoid tunneling.
• Never burn for more than 4 hours at a time.
• Always burn on a heat-safe surface, away from drafts and flammable materials.

Why is my  wick not staying lit?

If your wick is too long, it may struggle to stay lit. Be sure to trim it before each burn and let the wax pool fully form. If issues persist, gently scrape off any charred wood with a tissue or wick trimmer.

Orders & Shipping

When will my order ship?
All orders are processed within 7-10 business days. Once shipped, you’ll receive a confirmation email with tracking details. Please note, shipping times may vary depending on your location and carrier.

Do you offer international shipping?
At this time, we only ship within the United States. We’re working on expanding — stay connected through our newsletter for updates!

How much is shipping?
Shipping rates are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions, so be sure to subscribe for updates.

Products & Ingredients

What kind of wax do you use in your candles?
All of our candles are hand-poured using a premium coconut-soy wax blend. It’s eco-friendly, clean-burning, and provides an even, long-lasting scent throw.

What type of wick is used?
Our luxury candles feature a crackling wooden wick for a calm, cozy ambiance and optimal fragrance experience.

Are your candles safe and non-toxic?
Yes. We use high-quality fragrance oils that are phthalate-free and blended with care. Our candles are made to be both beautiful and safe to burn in your space.

Returns & Exchanges

Do you accept returns?
Due to the small-batch and handmade nature of our products, all sales are final. However, if your item arrives damaged or there’s an issue with your order, please reach out to us at youremail@example.com within 7 days of delivery. We’re happy to help make it right.

Custom Orders & Special Requests

Can I place a custom order or bulk request?
We accept limited custom and bulk orders depending on 

availability. Please email [your email] with your request, and we’ll let you know what’s possible.

Contact Us

Have a question not listed here?

Reach out to us anytime at [your email or contact form link], and we’ll get back to you within 2 business days.